Trust
AI support.
Human authority.
Clear approval. Visible context. Control over personal information.
Specific commitments to the people using Jan and the teams supporting them.
Clinical decisions stay with licensed people.
Clinical content requires licensed approval before it reaches a member. Coaches guide training; licensed clinicians own clinical programs and care decisions.
- Your organization defines who can review and approve.
- An authorized reviewer can approve, change or stop a proposal.
- Reviewed programs show who approved them.
People control what Jan remembers.
Jan remembers changes so a member does not have to start over at every conversation. That context stays open to review and correction.
- Members can see what Jan remembers and ask Jan to forget.
- Your team can confirm or correct what Jan knows.
- Our Privacy Policy explains deletion requests and record retention.
Your organization’s data stays separate.
Member data is separated by customer. Another customer’s team cannot access your organization’s member information.
- Staff access is tied to their organization and authorized role.
- Your team sees the member information it is authorized to use.
We never sell member data.
Personal information supports the service members use. Our AI model providers do not use member data to train their models.
- We do not sell personal data to advertisers or data brokers.
- Our Privacy Policy explains what is collected, how it is used and members’ choices.
A clear path to human help.
Every message is screened for crisis signals. When a crisis signal is identified, Jan directs the member toward human help and escalation.
- Clinical judgment and escalation remain human responsibilities.
- Jan is not an emergency service. In an immediate emergency, contact local emergency services.
See the controls in action
Your team.
The final say.
Explore member controls, professional review and daily support in a product walkthrough.